Returns

At IntuneAERO, your satisfaction is our top priority. If you’re not 100% happy with your purchase, we’re here to help.

Return Eligibility:

• Returns are accepted within 14 days of receiving your order.
• Items must be unused, in their original condition, and in the original packaging.
• Proof of purchase (order number or receipt) is required.

How to Initiate a Return:

To start a return, please contact us at info@intunesports.com.au with your order details. We’ll guide you through the next steps.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a tracked shipping service to ensure your return arrives safely.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, a refund will be issued to your original payment method minus a 10% restocking fee + any import duties paid by IntuneAERO within 5–10 business days.

Exchanges

Need a different size, colour, or product? No problem! Contact us at info@intunesports.com.au and we’ll help arrange an exchange where possible.

Non-Returnable Items

• Gift cards
  

Damaged or Incorrect Items

If you received a damaged, faulty, or incorrect item, please reach out to us within 7 days of receiving your order. We’ll make it right as quickly as possible.